Shipping Policy:

• We offer standard shipping on all orders within the Australia unless express is requested with additional charges.
• Orders are typically processed and shipped within 1-2 business days once the payment is cleared.
• Delivery times may vary depending on your location and chosen shipping method. Please allow 3-7 business days for delivery.
• International shipping is currently not available, but we are working on it.

Return Policy:

• We want you to be completely satisfied with your purchase. If you’re not happy with your foot balm, you may return it within 30 days of the delivery date for a refund or exchange.
• To initiate a return, please contact our customer support team at balmlab_au@outlook.com and provide your order number and reason for return.
• The product must be unused, in its original packaging, and in the same condition as when you received it.
• Once we receive the returned item, we will process your refund or exchange within 5 business days.
• Please note that the customer is responsible for return shipping costs unless the item received is damaged or defective.