Certainly! Once your order is dispatched, we’ll notify you via email and provide you with the necessary tracking information.

For deliveries within Australia, the usual timeframe is 2 to 7 business days. However, if you chose express delivery, it may take only 1 to 4 business days.

For international delivery, we are working on it, and it will be available soon!

You may send an email to info@balmlab.com.au if you need your orders urgently and we will always try our best to help you!

If we have not dispatched your orders, we can offer any changes to your orders. Meaning you must contact us as soon as possible and we will try to help you. Once your orders have been shipped, we are unable to do any changes.

If you’re not happy with what you bought, you can return the unused item within 30 days of receiving it, and we’ll refund your money. But please note, the item must be unopened.

Unfortunately, we cannot accept returns or offer refunds for items that have been opened or used.

Customer will need to pay for the shipping costs of the return, and we won’t be able to refund the shipping costs.

To organise a return, please contact us via email at info@balmlab.com.au and include your order number, items you intend to return, and your reasons for return.

We manufacture our foot balm in Australia and our company is entirely owned and operated within Australia.

Our Ultra Hydrating Foot Balm is certified Vegan by Australian Vegan.

While it’s unethical to conduct tests on pregnant women, it’s fascinating to observe other skincare brands claiming that their products are safe for pregnancy. Our foot balm, for instance, does not contain the essential oils that are commonly linked to potential risks during pregnancy. You are welcome to email us at info@balmlab.com.au to consult with Khim, our on-site pharmacist and co-founder.

Yes, we provide a 15mL of sample for FREE (Yes! We are generous, even big brands like Laroche-Posay only provide 3-5mL of sample!) You only need to pay for the shipping cost.